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Terms and Conditions.

 

Scope of Authorisation


As an authorised credit representative of Australian Credit Licence No.
389527, I am authorised to engage in the following types of credit activities
under the National Consumer Credit Protection Act 2009 (NCCP Act): 

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  • Providing Credit Assistance.

      Assisting consumers in applying for, varying, or remaining in credit
      contracts or consumer leases with credit providers or lessors. 

  • Acting as an Intermediary

      Acting as an intermediary between consumers and credit providers to
      facilitate the application, variation, or ongoing management of credit
      contracts. 

  • Credit Assessment and Recommendation

      Conducting assessments to determine the suitability of credit products for
      consumers based on their financial situation, needs, and objectives.
      Providing recommendations on credit products that meet the consumer's
      requirements and are not unsuitable. 

  • Referring Consumers to Credit Providers

      Referring consumers to credit providers with whom we have agreements
      in place and assisting them in understanding and completing the required
      documentation. 

  • Providing Information and Advice

      Offering information and general advice about credit products, features,
      and options available in the market.

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Specific Authorised Activities 

  • Personal Loans

  • Assisting with personal loan applications, including unsecured and

      secured personal loans.

  • Car and Asset Finance

  • Facilitating applications for car loans and other asset finance products,

      including novated leases and chattel mortgages.

  • Consumer Leases

  • Assisting with consumer lease agreements, ensuring compliance with

      consumer protection regulations.

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Dispute Resolution Policy

At BLACK & CO FINANCE PTY LTD, we aim to provide our customers with
superior service, but we know that despite our best efforts, sometimes things 
can go wrong. If you have any concerns with the level of service received, it is
important that we are aware of the issues and have an opportunity to restore
your confidence. 

 

We understand that a concern that is left unresolved can lead to a negative
lasting impression, and we strongly recommend that in the first instance, you
speak with the person with whom you originally dealt to see if an amicable
outcome can be achieved. 

If, after speaking with your contact, you still feel the matter has not been
resolved, we invite you to escalate the matter via a complaint to our Dispute
Resolution Officer for further investigation. 

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To assist us, we ask that you clearly explain all matters relevant to the issue
and the remedies you seek. Upon receipt, we will contact you if any further
Information is needed.  
  
Investigating Complaints 
When we receive a complaint, the Dispute Resolution Officer will attempt to
resolve it promptly.    
We will observe the following principles in handling your complaint: 

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  1. There is no requirement for face-to-face contact between us, although

      It may be useful for us to come to a satisfactory resolution. 

   2. We expect that both parties will make a genuine attempt to resolve a

      complaint promptly; 

   3. We expect that both parties will provide all essential and relevant

       information, documents, written statements, and any other materials
       that may properly and reasonably be believed to assist in resolving the
       complaint; and 
   4. We expect that both parties will comply with all reasonable requests
       from the other party to provide information within a reasonable time
       frame. 


Unless there are exceptional circumstances, we will in all instances respond
within 30 days of receipt of the initial contact. 
If we are unable to resolve the complaint within 30 days, we will:   

 

  • Advise you of the reason for the delay

  • Specify a date when a decision can be reasonably expected

  
Our External Dispute Resolution Scheme 
If we do not reach an agreement on your complaint, you may refer the complaint
to the ASIC-approved External Dispute Resolution Scheme managed by the
Australia Financial Complaints Authority “AFCA” (www.afca.org.au), whose
contact details are below: 

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  • By telephone on 1800 931 678 

  • Via email: info@afca.org.au 

  • By post: Australian Financial Complaints Authority 

      GPO Box 3 Melbourne VIC 3001

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The External dispute resolution is a free service established to provide you
with an independent mechanism to resolve specific complaints. 
Time limits may apply to complain to AFCA, and so you should act promptly, or
Otherwise, consult the AFCA website to find out if or when the time limit
relevant to your circumstances expires.

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Privacy Policy
About this policy
This policy is for BLACK & CO FINANCE PTY LTD (“we,” “us”, “our”), which is
considered an Australian Privacy Principles (APP) entity, as defined in the
Privacy Amendment (Enhancing Privacy Protection) Act 2012.
This policy outlines the following, including but not limited to:

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  •  Who we are and what our main function or activity is;

  • The kinds of Personal Information (PI) we collect and hold;

  • How we collect PI;

  • The purposes for which we collect, hold, use and disclose PI;

  • How we deal with individuals who remain anonymous or use a

      pseudonym;

  • How we deal with solicited information;

  • How we deal with unsolicited information;

  • Notification of the collection and use of PI;

  • Direct marketing and how you can opt out of receiving marketing material;

  • Cross-border disclosure of PI;

  • Collection and use of government-related identifiers;

  • How we ensure your PI is accurate and up to date;

  • How do we keep PI secure

  • How you may access your PI and seek its correction;

  • How can you make a complaint if you believe we have breached the APPs

      and how we handle the complaint;

  • Changes to this policy; and

  • How can you contact us if you have any questions relating to this policy or

      how we handle personal information.

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Who are we, and what is our main function or activity?
We are finance brokers. We provide “Credit Assistance” when we:

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   1. Suggest or assist you in applying for a particular credit contract with a
      particular credit provider; or
   2. Suggest or assist you in applying for an increase to the credit limit of a
      particular credit contract with a particular credit provider; or
   3. Suggest you remain in a particular credit contract with a particular credit
      provider.


You (the customer) engage us (the broker) to arrange a loan on your behalf.
You acknowledge that we act as an independent contractor to assist you in

obtaining and negotiating a loan. We have access to a panel of financiers and offer

a variety of finance and insurance products, both consumer and commercial, tailored to

suit our customers’ needs and objectives.

 

What is Personal Information (PI), and what kinds do we collect and
hold?
PI is information or an opinion about an identified individual or an individual
who is reasonably identifiable. Examples of the kinds of PI we collect include,
but are not limited to an individual’s:

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  •  Name, signature, residential, business or e-mail address, telephone

       number, date of birth, medical records, bank account details, and
       expenditure details;

  • Employment details, such as business address, contact details, and job title

      and salary; and

  • Credit report information, such as credit history, credit accounts,

      repayment history, inquiries, defaults, bankruptcy, etc.


Sensitive Information is also a form of PI and can include information or an
opinion about an individual’s racial or ethnic origin, political opinions, religious
beliefs, criminal record or health information. Generally, we are not required to
collect Sensitive Information as it is not reasonably necessary for our main
function or activity.

 

However, if you require information about any insurance products we offer, we
may need to obtain health information from you. If this is the case, we will
inform you and obtain your consent prior to obtaining the information.

 

How we collect your PI
In the majority of cases, we will collect your PI directly from you when you
apply for a finance and/or insurance product, and this is referred to as
‘solicited information.’ Where you consent for us to do so, we can also collect
your PI from third parties, such as employers, accountants, banks or referrers
(who may provide us with your contact details.)

 

Why do we collect your PI, and how do we hold, use, and who do we
disclose it to?
We collect your PI to provide you with the finance and/or insurance products
you’ve requested. We collect and store information about you, subject to
Australia’s privacy and credit reporting laws, including the Privacy (Credit
Reporting) Code 2024 (CR Code). Your credit and personal information will
be handled in accordance with the CR Code.

 

If we proceed with providing finance and/or insurance products to you, we
will hold your PI for a period of seven years after the finance contract has
ceased. After that period, we will delete the PI we no longer require.
We disclose your PI to the following sources, including but not limited to:

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  • Financiers;

  • Insurers;

  • Credit reporting bodies obtain credit information about you.

  • Your employer, bank, solicitor or accountant can verify the information

      You’ve provided us.

  • The supplier (e.g. motor vehicle dealership) from where you are

      purchasing the asset where applicable; and

  • Your referees or contacts, if we are unable to contact you.

 

How we deal with individuals who remain anonymous or use a
pseudonym?
You have the option of not identifying yourself or of using a pseudonym when
dealing with us. For example, if you contacted us with a general enquiry about
our products, services or the financiers or insurers we have on our panel, you
don’t need to identify yourself.
However, if you elect to apply for a finance and/ or insurance product, you will
need to identify yourself, as your PI is required to support the finance
application.

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How we deal with solicited information
We will only collect information from you or from a third party with your consent
consent, that is reasonably necessary for our main function or activity, that is,
Any activity related to a finance and or insurance application. Whilst we
generally don’t collect sensitive information, but we will only do so if it is related to
our main function or activity, and we obtain your consent to collect it.

 

How we deal with unsolicited information
If we receive PI about you that you did not solicit, we will determine if we
could have obtained this information by lawful and fair means. An example
may be where we obtain information about you from your accountant or
solicitor. However, if we determine we would be unable to collect the
information by lawful and fair means or if the information is not reasonably
necessary for our main function or activity, we will destroy or permanently de-
Identify the information.

 

Notification of the collection and use of personal information
When we collect PI directly from you, we will advise you of the purposes for
which it was collected, who it will be disclosed to and why, how you can
access your PI and seek its correction, or how you can make a complaint if
you believe your PI was not handled in accordance with this policy or the
APPs.


In circumstances where we collect PI from a third party about you, we will
inform you of that collection and, if the PI is reasonably necessary for our main
function or activity, how we intend to use it and whom we will disclose it to.
Direct marketing and how you can opt out of receiving marketing
material. We may use the PI we collected from you for the purpose of marketing 
additional products or services available to you, both via our group and third
parties. These marketing activities may be conducted via e-mail, telephone,
social media platforms, SMS, mail or any other electronic means. We won’t
sell your PI to any organisation outside our group. If you do not wish to receive

marketing material from us, you can opt out at any time by simply sending an email,

and we will update our records and systems accordingly. Alternatively, you can call us

and advise us that you no longer wish to receive marketing material. Generally speaking,

we will stop sending direct marketing material to you within 30 days of receiving the
request.

 

Cross-border disclosure of PI
Our group operates in Australia; however, we may share your information with
organisations outside Australia with which we are affiliated and have contractual
arrangements with. These countries include, but are not limited to:

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  • Germany;

  • New Zealand;

  • United Kingdom;

  • Philippines;

  • India;

  • Singapore;

  • Japan;

  • Malaysia;

  • Vietnam; and

  • The United States of America.

 

As electronic or networked storage can be accessed from various countries
via an internet connection, it’s not always practicable to know in which country
your information may be held. If your information is stored in this way,
disclosures may occur in countries other than those listed.
Overseas organisations may be required to disclose information we share
with them under a foreign law. In those instances, we will not be responsible
for that disclosure.


Use and collection of government-related identifiers
As part of the finance application process, we may collect government-related
identifiers from you that appear on certain documents. Examples of
Government-related identifiers include, but are not limited to:

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  • Driver’s Licence numbers;

  • Passport numbers; and

  • Tax File Numbers.

 

We won’t use a government-related identifier to identify you or your
application, as generally we will use your name and/or an application
number. When providing certain finance and/or insurance products to you, we may
be required to disclose certain government-related identifiers, such as a
Driver’s Licence number to a financier or insurer, which forms part of their
identification process. However, there are specific requirements relating to Tax File Numbers.

Under the Tax File Number Rule 2015, TFNs should only be collected under
superannuation, taxation and personal assistance laws. We will take all
reasonable steps to permanently de-identify any TFN that appears on a
document we have received from you, your employer or accountant.

 

How do we ensure your PI is up to date and accurate
We will make every reasonable effort to ensure that the PI we hold about you
is accurate, up to date and complete. However, if any of your PI needs to be
updated, please contact us (refer to the Contact Us section of this policy) and
we will update it for you.

 

How do we keep your PI secure?
We take the security of your PI seriously, and as information is stored both
electronically and in hardcopy format, we have a variety of safety measures in
place to protect your PI from misuse, modification, interference, loss,
unauthorised access or disclosure. Some of the safety measures include, but
are not limited to:

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  • Confidentiality agreements, requirements of our employees and external

      representatives;

  • Document storage security policies;

  • Security measures for access to our systems;

  • Only giving access to PI to authorised staff and representatives who

      require access to such information;

  • Premises security; and

  • Electronic security systems, such as firewalls and data encryption.

 

Where we store PI physically or electronically with third-party data storage
providers, we have contractual arrangements to ensure those providers take
appropriate security measures to protect that information and restrict

those who access it. In the event of a data breach involving your information,
we will notify you as soon as practicable in accordance with our obligations
under the CR Code.

 

How can you access your PI and seek its correction?
If we hold PI about you, we must provide you with access to that information
upon receiving a request from you. However, there are certain circumstances
where we may not provide you with access to your PI, such as:

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  • We believe there is a threat to life or public safety;

  • There is an unreasonable impact on other individuals.

  • The request is frivolous.

  • The information wouldn’t ordinarily be accessible because of legal

      proceedings.

  • It would prejudice negotiations with you.

  • It would be unlawful;

  • It would jeopardise taking action against serious misconduct by you.

  • It would be likely to harm the activities of an enforcement body (e.g. the

      police); or

  • It would harm the confidentiality of our commercial information.

 

If we can’t provide the information you’ve requested, we will advise you in
writing as to the reasons and how you can make a complaint.
If you believe the PI we hold about you is inaccurate, out of date, incomplete,
or irrelevant, please contact us, and we’ll update it.
How do you make a complaint?
If you believe we haven’t handled your PI in accordance with this policy or the
APPs, you can contact us using the details below:

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Most complaints can be resolved on the spot or within days. We’ll keep you
informed of our progress, and if we’re unable to resolve your complaint within
30 days, we’ll tell you that we need more time to investigate.
In the event of a delay, and we’re unable to provide you with a final response
within 30 days, we’ll tell you the reason for the delay, give you a date you can
expect to hear an outcome and update you monthly.

 

Changes to this policy
Any changes we make to this policy will be updated on our website.
Contact us if you have any questions about this policy or other privacy-related
procedures for our group, please don’t hesitate to contact us using the details
below.

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Responsible Lending Obligations

As an authorised credit representative, I am committed to meeting
responsible lending obligations by ensuring that any credit product
recommended to a consumer is suitable for their financial situation and
objectives. This involves: 

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  • Making reasonable inquiries into the consumer's financial situation,

      needs, and objectives.

  • Verifying the consumer's financial situation, where necessary.

  • Assessing whether the proposed credit contract or consumer lease is not

      unsuitable for the consumer. 

 

By providing these services, I aim to help consumers make informed
decisions about their credit options and ensure that they receive credit
products that are appropriate for their needs and circumstances.

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IMPORTANT INFORMATION

 

Disclaimer
The information on this website is general information only and is not
intended to be a recommendation. We strongly recommend you seek advice
from your financial adviser as to whether this information is appropriate to
your needs, financial situation and investment objectives. Whilst every care
has been taken in the preparation of this website, BLACK & CO FINANCE PTY
LTD, its directors, authors, consultants, editors and any persons involved in
the construction of this website expressly disclaims all and any form of liability
to any person in respect of this website and any consequences arising from
it's use by any person in reliance upon the whole or any part of this website.

 

Copyright
The information on this site, including the site source code, is the property of
BLACK & CO FINANCE PTY LTD and is subject to Copyright. Unauthorised
use of the information on this website is not permitted. Copyright in the
information contained in this site subsists under the Copyright Act 1968 (Cth)
and, through international treaties, the laws of many other countries. It is
owned by BLACK & CO FINANCE PTY LTD unless otherwise stated. All rights
reserved. You may download a single copy of this document and, where
necessary for its use as a reference, make a single hard copy. Except as
permitted under the Copyright Act 1968 (Cth) or other applicable laws, no part
of this publication may be otherwise reproduced, adapted, performed in public
or transmitted in any form by any process without the specific written consent
of BLACK & CO FINANCE PTY LTD.

 

Terms and Conditions of use
The information in this site has been prepared in accordance with Australian
law for the supply of goods and services. This notice and the information in
this site and all matters relating to either are governed by and are to be
construed according to the laws applicable in the State of VIC and the
Commonwealth of Australia ("Australian law"). The information may not
satisfy the laws of any other country. It is not directed at people in any other
country and should not be relied on by people in any country other than

Australia. The information in this site is current at the date of publication but
may be subject to change.

 

Links
This website may contain a number of links to other Internet sites.

The provision of these links does not mean BLACK & CO FINANCE PTY
LTD endorses or accepts any responsibility for the content, use or products
and services made available through these websites.

If you use these links, you acknowledge and agree that BLACK & CO FINANCE PTY LTD

is not responsible for the actions, content, accuracy, privacy policies, opinions
expressed, services provided, or other links provided by these sites.

You further acknowledge and agree that BLACK & CO FINANCE PTY LTD is not
responsible either directly or indirectly for any damage or loss caused by use
or reliance on linked sites. Should you have any questions regarding these
sites, you should address them directly to the relevant site administrator.

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